Technical Service Manager EOD (EMEA)

BorsodChem Zrt. a leading European manufacturer of MDI and TDI products and PVC powders, part of the Chinese Wanhua Group is looking for a new colleagues to fill in the position of Technical Service Manager EOD (EMEA).

Responsibilities of our future colleague

Technical Service

• Answer customer's requests on technical questions, recommend products and provide solutions on their technical problems
• Solve customer's complaints on product quality, work with production team to find root causes and ensure corrective actions are implemented
• Introduce product portfolio to potential customers and provide general guidance for using products.
• Assist to the project of building Technical Service Center in EMEA region

 Sales Support

• Travel with sales managers and distributors to introduce products to potential customers.
• Help build company reputation in targeted industry through coating shows and technology symposiums.
• Provide technical trainings to sales team and distributors

Technical Project Management

• Take the lead for new technical development with our customers
• Understand their technical need and make clear specification to our development center in China
• Follow up with our labs and report to our customers
• Manage the change
• Support the entry into service of new products

Information Collection

• Collect information and provide feedback including new technology development, regulation updates and competitive information in EMEA market
• Work with global technical service and R&D teams to identify unmet market & customer needs and provide feedback to headquarter.
• Communicate to production team on special customer needs and update production plan.

Requirements:

• Master's degree or above in chemistry, chemical engineering, polymer science of other chemistry related field.
• 5+ years of technical support experience in surfactants or related fields, with a strong background in customer service.
• In-depth understanding of chemical properties, applications, and market trends of surfactants, with solid knowledge of chemistry and chemical engineering.
• Excellent communications(technical English is a must+ another European language)  and presentation skills, capable of effectively interacting with customers and internal teams to resolve complex technical issues.
• Strong analytic and problem-solving abiliites, with the capacity to respond quickly to customer service needs and provide effective solutions.
• Strong team player, able to collaborate closely with cross-functional teams to achieve project goals.
• Proficient in written and spoken English, with the ability to read and write technical documents. Experiance in international customer communication is a plus.

Preferred knowledge and abilities:

• Experience in surfactant product development is a plus. Familiarity with surfactant applications in detergentsm textile, I&I cleaning, metal working, coating, oilfield chemicals and other industries is prefferd.
• Project management experience is a plus. General understanding of EOD/surfactant market segment, competitive landscape, customer distribution and requirements.
• Customer-oriented and able to proactively communicate to customer and solver product quality issues
• High level communication and presentation skills
• Proven ability to work well in a cross-cultural and cross-language team environment

Salary/Package: A robust salary and benefits on offer with

• annual performance bonus
• chance to work in a multinational company and interact with colleagues around the world

If you are interested in the job opportunity, send your application (CV in English, as well as a cover letter) by clicking on the Apply button.

If you have any questions, feel free to contact us at karrier@borsodchem.eu!